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Author Topic: Question: bug handling  (Read 1842 times)
Rider
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Question: bug handling
« on: July 19, 2007, 05:30:30 pm »

I just had a question about the way you guys handle bugreports.

I submitted a new bug about a week (maybe less) ago, which (for me) was a complete show stopper. And it hasn't had it's status changed at all yet, by which I'm assuming noone has looked into it yet. Maybe I'm just a little impatient but I was curious how you guys go about handling bug reports and how often Bugzilla is looked into by the dev team.
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Re: Question: bug handling
« Reply #1 on: July 19, 2007, 08:05:43 pm »

I look at the bug list at irregular intervals. If I see a new bug, I read it, and if I can fix it quickly, or a reply can be given quickly, I do it immediately. If it takes time to do either, it becomes just another item on the list.
When I'm looking for something to do, I browse through the list and look for something which doesn't depend on other bugs. It doesn't matter how old the bug is then. I'm usually working on one big project at a time, so I usually just fix bugs which aren't big projects in themselves.

I don't usually change the status of the bug until I'm working on it, or if it is a bug which is in code which only I really know about (in which case I may take ownership of the bug).

The rest of the core team might do things differently, but the effect is pretty much the same.

Your specific case sounds very Windows-specific, so I let it pass for someone else to reply on.
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Re: Question: bug handling
« Reply #2 on: July 19, 2007, 10:54:53 pm »

If it's bug 1009 you're talking about, the lack of information about your system and UQM configuration (and lack of troubleshooting steps taken) could contribute to the lack of responses.

To get a response in 3 days you pretty much need to attach a proper diagnosis and patch.
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Rider
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Re: Question: bug handling
« Reply #3 on: July 20, 2007, 01:30:17 am »

Quote
the lack of information about your system and UQM configuration (and lack of troubleshooting steps taken) could contribute to the lack of responses.

Hmm, well I'm not really knowledgeable in this particular field, I'm just another gamer who found something that was deficient and tried to do something about it.

This might be a stretch, but if it's not just me who does this type of thing... maybe add a  little footnote of 'things to try' on the bugzilla submission page Smiley

More on-topic though, that pretty much answers my question, thanks!

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